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WHAT IS RESPONSIBLE GAMEPLAY?

  • There are a wide variety of reasons why people enjoy playing video games, including to have fun, pass the time, and encourage relaxation. Regardless of your reason for playing, we want to ensure we provide you with a safe, enjoyable experience. That includes a place to play responsibly and ways to take breaks or set limits. Playing video games can be a fun part of a balanced life, but DoubleUGames recognizes that there can be too much of a good thing.

    While we offer social casino-style games, these games are not gambling and do not offer the opportunity to win real money or prizes. Practice or success at social casino-style games does not imply future success at gambling. You must be 13 or older to access and play our social casino-style games. Our social casino-style games are intended for use by those 21 or older for amusement purposes only. Additionally, if you are between the ages of 13 and 21, you represent that your legal guardian has reviewed and agrees to our Terms of Service.

  • When Might Your Gameplay Habits Be a Problem?

    If you, a friend, or a family member have concerns about your relationship with video games, please take a moment to ask yourself the questions below. While this list of questions is not meant to be comprehensive or serve as a medical or psychological diagnostic tool, answering “yes” to one or more of the following questions may indicate the need to set limits, take a break from video games, and/or seek help from a trusted professional.

    • • Is gameplay interfering with your work?
    • • Is gameplay negatively impacting your home life?
    • • Have you lost interest in hobbies and activities you previously enjoyed, preferring to play video games instead?
    • • Do you find it difficult to limit the amount of time you spend playing video games?
    • • Have you ever felt sad or remorseful after playing a video game?
    • • Does playing video games decrease your ambition or efficiency?
    • • Do you ever spend more money on video games than you can afford?
    • • Do you lie about or hide how much time or money you spend on video games?
    • • Do your real-life problems and challenges create an urge that makes you want to play video games?
    • • Have you ever considered harming yourself as a result of your gameplay habits?

  • WHAT CAN YOU DO:

  • Steps You Can Take If You Need a Break

    It's important to keep your health and happiness in mind. If you have concerns about the amount of time spent on our games, mobile apps, or websites, we encourage you to contact our customer support team via support@jackpotsmashcasino.com.

    1. Monitor the Time You Spend Playing Games
    Monitoring the amount of time you spend playing video games, including titles by DoubleUGames, is a good first step to better understanding how gameplay may be affecting your life and well-being. Many mobile devices come with built-in functionality to track the time you spend interacting with that device. For example:


    If your device isn't listed above, please contact our customer support team via support@jackpotsmashcasino.com for further assistance.

    2. Disable Game Notifications
    You may also want to turn off game notifications on your smartphone or tablet. Please see the information in the links below for your device or platform:


    3. Use Third-Party Blocking Software for Managing Gameplay Access
    You can moderate your gameplay habits by utilizing third-party blocking software, which allows you to block access to certain apps, websites, or other internet services and/or to set access permissions. Some blocking software is free, while others are paid. If you search online, you will find a number of options to choose from. For smartphones and tablets, you can also search on the Apple App Store or Google Play Store to find available products. Please note that DoubleUGames is not able to recommend or endorse the use of any particular third-party blocking software.

    4. Deactivate Your DoubleUGames Account
    Additionally, DoubleUGames can deactivate your account and make it permanently inaccessible. Please contact our customer support team via support@jackpotsmashcasino.com if you are interested in permanently deactivating your account.

  • Steps You Can Take to Limit The Money You Spend

    1. Disable or Restrict In-App Purchases
    DoubleUGames’ social casino-style games are free to play, and in-app purchases are available. Although purchasing is always an option, it is possible to disable, limit, or restrict in-app purchases via your mobile device settings.


    2. Deactivate Your DoubleUGames Account
    Additionally, DoubleUGames can deactivate your account and make it permanently inaccessible. Please contact our customer support team via support@jackpotsmashcasino.com if you have concerns about the amount of money you are spending on our games and are interested in permanently deactivating your account.

  • If You Need More Help

    Below is a list of additional resources that you might find helpful if you're interested in expanding your knowledge about responsible gameplay or feel you may need more help in managing your relationship with video games.

    Please note that these links are being provided for your convenience only, and not as an endorsement or recommendation of such websites. DoubleUGames does not control or provide any content or information on these websites.

  • IMPORTANT:

    If you, a friend, or a loved one are having thoughts of self-harm, please seek IMMEDIATE professional help. A list of suicide prevention centers around the world can be found here: https://www.iasp.info/resources/crisis_centres/

  • Self-Exclusion Policy

    Playing video games can be a fun part of a balanced life, but DoubleUGames recognizes that there can be too much of a good thing. We want to ensure we provide you with a safe, enjoyable experience, which includes empowering you with the ability to permanently exclude yourself from our games. This Self-Exclusion Policy explains how you can implement this type of change and how this change will impact your ability to access DoubleUGames in the future.

    Please read this policy carefully. If you have questions after reading this policy, please reach out to our customer support team via support@jackpotsmashcasino.com for assistance.

    Regardless of your reason — for example, you may be struggling to exercise control over gameplay habits, gameplay may be having a negative effect on your life, or you simply no longer wish to have a DoubleUGames account — you can contact our Customer Service team at any time to request that your account be banned. The Customer Service team will promptly comply with your request, no questions asked. Once implemented, your access to the app will be blocked.

    Please note that all account bans are permanent, regardless of whether you proactively requested that your account be banned or if a ban was imposed on your account at the discretion of DoubleUGames. There are no exceptions to this permanent ban status.

    Once a ban has been implemented, DoubleUGames will continue to take reasonable steps in the future, in accordance with our policies, to ban any new accounts you create if and when we are able to connect those new accounts to you.

    To set temporary limits on your gameplay and/or the money you spend, please see Steps You Can Take to Limit the Money You Spend.”
  • Last Updated: June 24, 2024